Joe Thomas

Happy Customers Create Profitable Businesses: Focus on Customer Certainty

A session by Joe Thomas (Global Analytics Evangelist, Certinia - formerly FinancialForce)

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About this Session

A recent IDC survey found that only 12% of organizations connect customer data across multiple departments within their business, and more than 60% of them rely on the static data of spreadsheets for their business processes. As a CRO, are you making decisions without the right information about your prospects and more importantly, your existing customers?  

Data from your sales systems doesn’t give you the total picture, and jamming stale data from your other front office teams into a monster spreadsheet still isn’t enough. Join this session to learn how maintaining a single customer record across both your front and back office enables better decision making and leads to happier and more profitable customers, without increasing your operational headcount.

13 June 2023, 06:00 PM

06:00 PM - 06:30 PM

About The Speakers

Joe Thomas

Joe Thomas

Global Analytics Evangelist, Certinia - formerly FinancialForce